Herbal Hotel Rules and Regulations

Welcome to Hotel Herbal!

Castellum, the company managing the facility, and our large team of employees will greatly appreciate your cooperation in complying with these Rules and Regulations, which are designed to ensure a peaceful and safe stay for you and our other guests.

§1 Subject matter of the regulations

For the purposes of these regulations, a Guest is a person using the hotel's services.
The Regulations define the rules for the provision of services, liability and staying at the Herbal Hotel. They form an integral part of the contract, which is concluded by the Guest signing the registration card and performing other activities related to guaranteeing their stay, in particular by making a reservation and/or paying the entire amount due for their stay at the hotel. By performing the actions mentioned in the previous sentence, the Guest confirms that they have read and accept the terms and conditions of the Regulations.
The Regulations apply to all persons staying at the Herbal Hotel.
The Regulations are available for inspection at the Reception Desk and can also be downloaded from www.herbalhotel.pl.
The hotel Reception (extension number 100 - available from telephones in rooms) is the guardian, advisor and information source for Guests.

§2 Hotel check-in period

Hotel rooms are rented on a daily basis.
Doba hotelowa trwa od godziny 15:00 w dniu przyjazdu Gościa do godziny 12:00 dnia The hotel day lasts from 3 p.m. on the day of the Guest's arrival until 12 noon the following day.
If the Guest has not specified the duration of their stay when renting a room, the default duration is one day.
If the Guest wishes to extend their stay beyond the period specified on the day of arrival, they should notify the reception desk by 10:00 a.m. on the day of their originally planned departure at the latest.
The hotel will consider the request to extend the stay subject to room availability on the given day.
The hotel reserves the right to refuse to extend a stay in the hotel if there are no rooms available or if the guest has not paid for the current period of stay in advance.
The fee for the stay is charged at the time of the guest's check-in at the hotel - for the entire declared stay in advance.
If the Guest cancels their stay during the hotel day, the fee for the unused part of the stay is not refunded.
If the conditions specified in §2 sections 4 and 5 are not met, the Guest may extend their stay in the room for an additional fee according to the following rules, subject to prior consent from the Reception:
a. extension of the day until 8:00 p.m. on a given day is subject to a fee equal to half of the daily rate applicable on that day,
b. extension of the day by another hour after 8:00 p.m. results in the obligation to pay the full daily rate applicable on that day and is subject to room availability.

§3 Reservation and check-in

The basis for checking in at the hotel is legal age, presentation of a photo ID at the reception desk, and completion and signing of the registration form.
Minors may stay at the hotel only when accompanied by a legal guardian and under the supervision of adults.
Hotel guests may not transfer their room to other persons, even if the period of stay for which they have paid the fee has not expired.
Persons not registered at the hotel may stay in a hotel room from 7:00 a.m. to 10:00 p.m. - after prior notification of this fact at the hotel reception and obtaining consent.
The hotel may refuse to accept a guest who, during a previous stay, grossly violated the hotel regulations, causing damage to hotel property or the property of other guests, or harm to a guest, hotel employee or other persons staying at the hotel, or otherwise disrupted the stay of guests or the functioning of the facility.
The hotel reserves the right to block funds on the guest's credit card (pre-authorisation) or to collect a cash deposit in the amount of the total cost of the stay and an additional PLN 300.00 per day for additional services.
In the event of cancellation after the free cancellation period has expired and in the event of a no-show, the hotel will charge the guest in accordance with the terms and conditions specified in the booking.

§4 Accommodation and additional services

The hotel provides services in accordance with its category and standard.
Quiet hours at the hotel are from 10 p.m. to 6 a.m.
In the event of any complaints regarding the quality of services, guests are requested to report them immediately to the reception desk, which will enable the staff to respond immediately and improve the standard of services provided.
The hotel provides:
a. conditions for the guest's full and unrestricted rest,
b. safety during their stay, including the confidentiality of information about the guest,
c. professional and courteous service in the scope of services provided,
d. room cleaning and necessary repairs of equipment, if possible during the Guest's absence from the room, or in their presence if they so request,
e. rental of a room that is technically functional. In the event of faults that cannot be immediately rectified, the hotel shall endeavour, as far as possible, to replace the room with another fully functional room or otherwise mitigate the inconvenience.
At the Guest's request, the hotel provides the following services free of charge:
a. providing information related to the stay and travel,
b. wake-up call at a specified time,
c. storage of money and valuables in the hotel safe, or luggage in the luggage room - during the Guest's stay at the hotel. The hotel may refuse to accept luggage for storage at times other than the Guest's stay, as well as luggage that does not have the characteristics of personal luggage or contains hazardous materials.

§5 Guest Accountability

Children under the age of 13 should be under the constant supervision of adults – their legal guardians – while on the hotel premises. Legal guardians will be financially liable for any damage caused by children.
Hotel guests bear full financial responsibility for any damage or destruction of equipment and technical devices caused by them or their visitors. The hotel reserves the right to charge the guest's credit card after their departure for any damage caused during their stay, including the exclusion from use of a room that cannot be sold due to damage caused by the guest.
a. Rates for damage and non-standard cleaning:
- non-standard cleaning - PLN 200.00
- removal/damage to a small towel or a bath mat - PLN 50.00/piece
- removal/damage to a large towel - PLN 100.00/piece\
- removal/damage of bed linen - PLN 500.00/set
- removal/damage of hair dryer - PLN 300.00
- damage to furniture - PLN 500.00/item
In the event of a breach of the Terms and Conditions, the hotel may refuse to provide services to the person who breaches them. Such a person is obliged to immediately comply with the hotel's requests and settle the payment for the services provided so far and any damage, and then leave the hotel.
When leaving the room, for safety reasons, guests are required to turn off the taps and check that the door is locked. When leaving the hotel premises, guests are also required to leave their key at reception. The hotel will charge guests a fee of PLN 50 for lost keys.
The key may only be collected upon presentation of photo ID or a residence permit.
Each time after entering and leaving the room, the Guest should close the door carefully and check that it is securely locked. In the event of a fault with the door locking mechanism, this should be reported immediately to the hotel reception.
The hotel strictly prohibits smoking. Failure to comply with this prohibition will result in a charge of PLN 500 being levied on the guest.
For fire safety reasons, it is forbidden to use any type of heaters, cookers or gas cylinders in hotel rooms, as well as personal irons and other similar devices that are not part of the room's equipment. Irons belonging to the hotel (available for hire at Reception together with an ironing board) should be used with all necessary precautions and switched off immediately after use and stored in a manner that does not pose a fire hazard.

§6 Hotel responsibilities

The hotel is liable for loss or damage to items brought in by persons using its services to the extent specified in Articles 846-849 of the Civil Code.
The guest is obliged to notify the Reception immediately after discovering any damage.
The hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if these items are handed over to the Reception for safekeeping.
The hotel reserves the right to refuse to accept items of high value, large sums of money, items that pose a threat to safety, and bulky items that exceed the storage capacity of the hotel safe for safekeeping.
The hotel is not liable for damage to or loss of a car or other vehicle belonging to a Guest, as well as items or live animals left in it, regardless of where the vehicle was parked.

§7 Return of items left behind by the Guest

Personal items inadvertently left behind by a departing Guest in a hotel room will be sent to the address indicated by the Guest, at their expense, in accordance with the DHL courier company's price list for individual customers.
If no instructions are received to return the items left behind, the hotel will store them for a period of three consecutive months after the Guest's departure, and then proceed in accordance with the relevant provisions of Art. 183-188 of the Civil Code and the implementing regulations issued on their basis (Regulation of the Council of Ministers of 14 June 1966 on found items - Journal of Laws No. 22, item 141, as amended).
Medicines and foodstuffs of any kind, due to their properties, may only be stored by the hotel for a period of 24 hours.

§8 Complaints

Guests have the right to lodge a complaint if they notice any shortcomings in the quality of the services provided.
Any complaints related to the Guest's stay at the hotel shall be accepted by the Reception Desk.
Complaints should be submitted in writing, using the form available at Reception, immediately after noticing any shortcomings in the standard of services provided.

§9 Additional provisions

The hotel accepts pets for an additional fee of PLN 50, however, their owners are obliged to remove any waste left by the animals and to take appropriate measures to prevent them from causing damage to the hotel property and other guests. In the event of damage or mess left by pets that cannot be cleaned up by the guest themselves, they are required to contact the reception desk immediately. In the event of any additional costs associated with restoring the room to its previous condition, the guest will be charged for them, including an appropriate fee for the hotel room being out of use.

Additional details regulating the rules of staying at the Herbal Hotel with an animal can be found in a separate document available at the reception desk.
It is forbidden to store dangerous goods, weapons and ammunition, flammable, explosive or pyrotechnic materials, or other items that may pose a threat to property, health or life in hotel rooms.
The guest has been informed that the processing of their personal data is in accordance with the legal basis (Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data). The processing and storage of personal data in accordance with the Personal Data Protection Act (consolidated text: Journal of Laws of 2002, No. 101, item 926; as amended) by Castellum sp. z o.o. with its registered office in Wrocław at ul. Świdnicka 31, 50-066 Wrocław for the purposes necessary to ensure the Guest's stay at the Herbal Hotel and the Guest's use of other services provided by the hotel. The Guest has the right to access and correct their personal data.
Door-to-door sales and gambling are prohibited in the hotel.
Apart from minor rearrangement of furniture and equipment, which does not affect their functionality and safety of use, guests are not allowed to make any changes in hotel rooms.